Privacy Policy

1. Introduction

At FrontVoice.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI receptionist service. By using our service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and contact information
• Business name and address
• Phone numbers and email addresses
• Payment and billing information
• Business type and service preferences

2.2 Call Data

Our AI service processes and stores:

• Call recordings and audio files
• Call transcripts and AI-generated summaries
• Caller phone numbers and contact information
• Call duration, time, and frequency data
• Lead qualification information and notes

2.3 Usage Information

We automatically collect:

• Service usage statistics and patterns
• Device and browser information
• IP addresses and location data
• Log files and system performance data

3. How We Use Your Information

We use your information to:

• Provide our AI receptionist service - Processing calls, generating responses, and delivering notifications
• Improve service quality - Training our AI models and enhancing call handling capabilities
• Account management - Managing your subscription, billing, and customer support
• Communication - Sending service updates, notifications, and support messages
• Legal compliance - Meeting regulatory requirements and resolving disputes
• Service optimization - Analyzing usage patterns to improve performance

4. SMS Communications and Consent

4.1 For Business Owners (Customers)

When you create an account with FrontVoice.ai, you may opt in to receive SMS notifications related to your account, service usage, call summaries, and alerts. This consent is collected via a checkbox during the signup process. You can manage your SMS preferences in your account settings or by contacting support.

4.2 For Callers to Businesses (End Users)

If you call a business that uses FrontVoice.ai, you may be offered the option to receive booking confirmations, appointment reminders, directions, or other service-related information via SMS. By requesting such information during your call or confirming an appointment, you consent to receive these SMS messages at the phone number provided.

4.3 Managing SMS Preferences

Business owners can opt out of non-essential SMS notifications at any time through their account settings or by contacting support. Callers who wish to stop receiving messages can reply "STOP" to any SMS received, or contact the business directly to manage communication preferences.

4.4 Use of Phone Numbers

We use phone numbers solely for delivering service-related SMS communications as described above. We do not use these numbers for marketing purposes without additional explicit consent.

5. Information Sharing and Disclosure

5.1 We DO NOT sell your personal information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Limited Sharing

We may share information only in these circumstances:

• Service providers - Trusted partners who help deliver our service (hosting, payment processing)
• Legal requirements - When required by law, court order, or government request
• Business transfers - In connection with mergers, acquisitions, or asset sales
• Safety and security - To protect rights, property, or safety of users

6. Data Storage and Security

6.1 Security Measures

We implement industry-standard security measures:

• Encryption in transit and at rest
• Secure data centers with access controls
• Regular security audits and monitoring
• Employee background checks and training
• Multi-factor authentication systems

6.2 Data Retention

We retain your information as follows:

• Call recordings - Stored for 12 months for service quality
• Account information - Maintained while your account is active
• Lead data - Retained according to your subscription preferences
• Usage logs - Kept for 90 days for technical support

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access - Request copies of your personal information
• Correction - Update or correct inaccurate information
• Deletion - Request deletion of your personal information
• Export - Download your data in a portable format
• Opt-out - Unsubscribe from marketing communications
• Restriction - Limit how we process your information

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

9. European Privacy Rights (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation, including:

• Lawful basis for processing (legitimate business interest and consent)
• Right to access, rectify, and erase personal data
• Right to data portability and processing restriction
• Right to object to processing and automated decision-making
• Right to lodge complaints with supervisory authorities

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage and performance
• Provide personalized experiences

You can control cookies through your browser settings, but some features may not work properly if disabled.

11. Third-Party Services

Our service integrates with third-party providers for:

• Payment processing (Stripe, PayPal)
• Email delivery (SendGrid, Mailgun)
• SMS notifications (Twilio)
• Cloud hosting (AWS, Google Cloud)
• Analytics (Google Analytics)

These services have their own privacy policies, and we encourage you to review them.

12. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover such collection, we will delete the information immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or service announcements. Your continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at: